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Managed IT Services

Improve, protect and maintain your business technology environment allowing you to continue to work and grow.

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Monitoring & Management

24/7 system monitoring and protection services

What's Included?

Accomplish MSP delivers 24/7 monitoring, alerting and escalation of any events that could cause downtime or degradation of technology performance. We’ll perform scheduled patching and updating of devices, systems, and software applications to improve security and operability.

Managed service alerts our team and provides any available information to maintain your systems, which allow us to actively attempt to resolve the issues before they become worse.

We conduct business technology reviews with a roadmap which will provide an overall strategic plan that supports your future business development.

As the old adage goes, “penny wise and pound foolish”.

Break-Fix Support​

$ 120
Per Hour
  • Contact us anytime when you need technical support.
  • Remote Help Desk IT Support
  • Onsite IT Support
  • Computer Setup
  • Computer Troubleshooting
  • Network Troubleshooting
  • Wi-Fi Troubleshooting
  • Printer Troubleshooting

Managed IT Services

$120
$ 60
Per 30 Minutes
  • Everything in Break-Fix, Plus:
  • System Monitoring & Protection
  • 30 Minute Billing Increments
  • IT Vendor Management
  • Business Reviews
  • Email Management
  • Email Security & Encryption
  • 7 Year Email Archiving
  • Security Awareness Training
  • Managed Detection & Response
  • Workstation Backups
  • Data At Rest Risk Assessment
  • Data At Rest Encryption
  • SIEM & SOC Solutions
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Business Solutions

We provide strong toolsets that our IT specialists require to manage end users effectively and deliver more than 90% of services remotely. Managed Services are the most powerful and flexible solution available for your business technology infrastructure. Our business solutions combine enterprise level products, services and support with industry-leading management capabilities. Let us give you the peace of mind you deserve for your business with Accomplish MSP’s managed IT services.

Avoid Downtime

Break-Fix

Having no Managed IT Services agreement when something breaks can be disastrous. Without a managed IT services agreement, when something breaks you call several IT companies hoping someone can come out and fix the problem quickly. Unfortunately, sometimes you are left waiting for days or the following week for the problem to be fixed, which can cost your business. This type of reactive service is known as the break-fix approach.

System Monitoring & Protection

Automatic Remediation, Automatic Patch Management, Data Analytics, Reports & Analytics, Endpoint Detection & Response (EDR), System Protection

Automatic Remediation

We configure remediations to automatically perform actions when an alert is generated, such as creating a ticket, sending an email message to our team, running a script, and more. With automated remediations, we can achieve end-to-end issue resolution without any human intervention.

Automatic Patch Management

Our IT specialists manage and automate all aspects of Windows patching and third-party app updates. Windows patching enables us to set up regular patching schedules, select which updates to apply or block, and get reports that show our team which patches are missing.

Data Analytics

Real-time updates on every device under management, including any running services and processes. We get alerts when issues arise so you can find and fix critical situations before they become a client problem.

Reports & Analytics

Automatically generate reports and schedule recurring emails to send them out. Our IT specialists gain insights about a client’s frequent issues, critical alerts, and more.

Endpoint Detection & Response (EDR)

All of our clients basic protection will include Advanced EDR/Threat Hunting, which provides the ability to search for attack indicators, investigate existing incidents, perform file integrity monitoring and root out hidden threats. It includes an Attack Storyline, a visual diagram representing an execution flow, helping IR teams to quickly evaluate the impact of any threat. Advanced capabilities include Deep Visibility into every event on the agent, including the ability to search for historic data, and visibility into the encrypted network traffic without pushing certificates or the need for expensive SSL appliances/blades.

System Protection

Our recommended endpoint security protection service provides prevention and detection of attacks across all major vectors, rapid elimination of threats with fully automated, policy-driven response capabilities, and complete visibility into the endpoint environment with full-context, real-time forensics. Our security solution offers broad protection against diverse modes of attack, including malware, exploits, and live/insider attacks. adds advanced capabilities such as threat hunting and Deep Visibility. It provides prevention and detection of attacks across all major vectors, rapid elimination of threats with fully automated, policy-driven response capabilities, and complete visibility into the endpoint environment with full-context, real-time forensics.

Deployment Timeline

In order to provide our Managed IT Services, we deploy to all devices in the environment our software required for 24/7 monitoring, protection, updating and patching. While in the mists of that process, we also upgrade any devices or systems that fail to meet our minimum operational standards for business continuity.

Before our software is deployed to your devices, we provide documentation for your staff on how to request support. Our IT specialists begin to gather data and information that will be used to support your business’s technology.

After the onboarding phase, we’ll schedule a technology review usually 4 – 8 weeks after deployment to review all that we find, what has been fixed and recommend solutions moving forward.

Optional, But Recommended Services

With the increasing threat of cyber-attacks, these services provide robust security measures to protect your data and IT infrastructure. This includes a 24/7 managed detection and response service, superior business email filtering, and 7-year email archiving for industry compliance and data storage savings. hile these services are optional, they can save you significant costs in the long run. They reduce the need for extensive hardware investments and lower maintenance costs. As your business grows, these services can easily be scaled up to meet your increasing IT demands without substantial capital expenditure. These services ensure you have access to the latest IT technologies and trends, keeping you competitive in today’s fast-paced digital landscape.

Managed Detection & Response (MDR)

The endpoint is the scene of the crime. It's where adversaries exploit, escalate privileges, steal credentials, gain and maintain access, and move laterally. Managed Detection & Response is backed by a 24/7 Security Operations Center (SOC), which identifies and detects these threats as they appear so they can alert us so we can attempt to stop threat actors before they do any damage.

Email Security

  • Secure all email - incoming, out going and internal.
  • Advanced AI-based anti-phishing.
  • Anti-spam filtering.
  • Known malware prevention (Antivirus).
  • Protection from zero-day malware (File Sandboxing).
  • File sanitization (CDR).
  • Malicious URL protection (URL Reputation).
  • URL click-time protection (URL Rewriting).
  • Protection from zero-day malicious URLs (URL Sandboxing).
  • Account takeover prevention (Anomalies).
  • Unauthorized applications detections (Shadow IT).
  • Data loss prevention (DLP).
  • Send Encrypted Emails.

Email Archiving

Store all processed emails for seven years. That includes incoming, outgoing and internal. Emails that are sent from and received by a protected user’s mailbox can be archived; additionally, imported emails can be archived. If an employee deletes emails, those can be recovered at any time because they hit the archive server, before they hit the user's mailbox!

Our Services

Accomplish MSP offers business class IT solutions designed to increase security, performance and productivity while helping to reduce business costs that can be experienced through downtime, saving you money. Learn all the different services we provide to help grow and manage your business.

Focus on more critical tasks like growing your business by adding managed IT services that are monitored 24/7 by a team of IT specialists. These services monitor and manage your devices that also assist in compliance verifications, such as your cybersecurity insurance policy and other regulations.

IT Support that identifies the root cause of your issue, addresses it with the right solutions, and ensures your teams can resume work in no time.

Ransomware, careless employees, data breaches and shadow IT events are just a matter of time until they land on your doorstep. Ensure full compliancy.

Our goal is to provide you with the best network security protection possible, while also keeping your unique needs and budget in mind.

Preserve your data with 24/7 automatic off-site backups that are tested and verified hourly. Don’t let a disaster shut down your business.

Our IT consultants understand how business IT solutions can offer insights and services you never knew you were lacking to gain an advantage.

By entrusting us with your WordPress and SEO needs, your business can benefit from substantial cost savings, while also enjoying a dynamic website.

With our comprehensive portfolio of over 75 different carriers, we offer tailored solutions catering to the needs of small and medium-sized businesses.

Ask Us Anything

Support tickets can be sent by visiting our support page.

Our business operates during standard support hours from Monday to Friday, from 8:00 AM to 5:00 PM. We also offer after-hours support for your emergency needs. For further information, please contact us at 904-933-9900.

Our company offers a wide range of IT support services, including hardware and software troubleshooting, network maintenance, system upgrades, backup disaster recovery solutions, cybersecurity solutions, and IT consultation as well as website design and high speed internet solutions.

Yes, we offer remote IT support services. Through secure remote access, our technicians can troubleshoot and resolve many technical issues without the need for an on-site visit, providing efficient and convenient support.

Data security is a top priority for us. Our IT support team adheres to strict security protocols and follows industry best practices to safeguard your data. We utilize secure communication channels and employ encryption technologies to protect sensitive information.

We strive to provide timely support to our clients. Our average response time for IT support requests is within 5 minutes. However, response times may vary depending on the severity and complexity of the issue. When support tickets are submitted, a technician will grab the support ticket and already begin processing and pulling up your account information before emailing or calling back.

Our expertise lies in the development and management of scalable IT infrastructures. Our approach begins with the formulation of a unique roadmap tailored to your specific goals for the next 3-5 years. Your dedicated principal consultant will guide you through a strategic planning process to ensure a smooth transition from your current state to your desired future state.

Our IT support team consists of highly skilled professionals with extensive experience in various IT domains. They undergo regular training and certifications to stay up to date with the latest technologies and industry best practices.

There is no fixed limit to the number of support requests you can make. We encourage you to reach out whenever you encounter IT issues or need assistance. Our team is here to help you resolve any problems you may face.

For complex IT issues that require specialized expertise, our support team follows an escalation process. They collaborate with senior technicians or engage with external partners to ensure the issue is resolved efficiently and to your satisfaction.

Managed IT Service Provider In Jacksonville, FL

Not your typical managed service provider (MSP). We’re your strategic technology partner. Our mission? To empower your success by leveraging cutting-edge technologies while optimizing costs. We don’t just fix IT issues; we transform your tech landscape. Say goodbye to unnecessary expenses.

Our overall job is to increase your productivity while lowering costs, enabling you to be more profitable. Let’s get started now and accomplish your goals together!

Get Started Now
  • 701 Market St. STE 111-167
    St. Augustine, FL 32095
  • (904)-933-9900
  • Support: 8:00am-5:00pm

Services

Company

Accomplish MSP

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