Expert IT Support & Remote Assistance Services
Need help with an IT challenge? Our friendly IT specialists are awaiting your support and service requests.
Support Options For You
Help & Assistance
Need general help with something?
Help understanding an application
Understanding technical terminology
Request for information
Billing questions
Other questions
Issue/Problem
Broken or not working as expected?
Computer won’t boot
Email not sending or receiving
Internet is down
VPN not connecting
Unable to print
Service Requests
Requests to:
Add or remove a user
Order new equipment
Password reset
Install software program
Make change or adjustment
Ask Us Anything
Support tickets can be sent by visiting our support page.
Our business operates during standard support hours from Monday to Friday, from 8:00 AM to 6:00 PM. We also offer after-hours support for your emergency needs. For further information, please contact us at 904-933-9900.
Our company offers a wide range of IT support services, including hardware and software troubleshooting, network maintenance, system upgrades, backup disaster recovery solutions, cybersecurity solutions, and IT consultation as well as website design and high speed internet solutions.
Yes, we offer remote IT support services. Through secure remote access, our technicians can troubleshoot and resolve many technical issues without the need for an on-site visit, providing efficient and convenient support.
Data security is a top priority for us. Our IT support team adheres to strict security protocols and follows industry best practices to safeguard your data. We utilize secure communication channels and employ encryption technologies to protect sensitive information.
We strive to provide timely support to our clients. Our average response time for IT support requests is within 5 minutes. However, response times may vary depending on the severity and complexity of the issue. When support tickets are submitted, a technician will grab the support ticket and already begin processing and pulling up your account information before emailing or calling back.
Our expertise lies in the development and management of scalable IT infrastructures. Our approach begins with the formulation of a unique roadmap tailored to your specific goals for the next 3-5 years. Your dedicated principal consultant will guide you through a strategic planning process to ensure a smooth transition from your current state to your desired future state.
Our IT support team consists of highly skilled professionals with extensive experience in various IT domains. They undergo regular training and certifications to stay up to date with the latest technologies and industry best practices.
There is no fixed limit to the number of support requests you can make. We encourage you to reach out whenever you encounter IT issues or need assistance. Our team is here to help you resolve any problems you may face.
For complex IT issues that require specialized expertise, our support team follows an escalation process. They collaborate with senior technicians or engage with external partners to ensure the issue is resolved efficiently and to your satisfaction.